Return Policy
Last updated: June 2026
We want you to be confident in every purchase. This policy explains how returns, restocking fees and shipping charges are handled at Platinum Tire Group.
Shipping fees are non-refundable and will be applied to returns where applicable. A 20% restocking fee applies to all returns unless the item is defective.
20%
Restocking fee on all non-defective returns
Non-refundable
Shipping fees, applied to returns where applicable
Waived
Restocking fee on defective items
Restocking fee
A 20% restocking fee applies to all returns unless the item is defective. The fee is calculated on the price of the returned product(s) and deducted from your refund.
Shipping fees
Shipping fees are non-refundable and will be applied to returns where applicable. Original shipping charges are not refunded, and return shipping is the customer's responsibility unless the item is defective.
Defective items
If an item arrives defective or has a manufacturing fault, the restocking fee is waived and we will cover applicable shipping. Contact us promptly with your order number and photos so we can resolve it quickly.
Condition of returns
Returned tires must be unused, uninstalled and in their original, resalable condition. Tires that have been mounted, driven on or otherwise damaged are not eligible for return.
How to start a return
Contact Platinum Tire Group with your order number to request a return. We'll confirm eligibility and provide instructions. Refunds are issued to the original payment method once the returned items are received and inspected.
Frequently asked questions
Is there a restocking fee?+
Yes. A 20% restocking fee applies to all returns unless the item is defective.
Will I get my shipping charges back?+
No. Shipping fees are non-refundable and will be applied to returns where applicable. Return shipping is the customer's responsibility unless the item is defective.
What if my item is defective?+
If the item is defective, the restocking fee is waived. Contact us with your order number and photos and we'll make it right.
Can I return a tire that has been installed?+
No. Returns must be unused, uninstalled and in original, resalable condition.
Need to start a return?
Contact us with your order number and we'll confirm eligibility and walk you through the next steps.